FAQs

FAQ:  Have some questions – here are some of the questions we have been asked before and our answers!


How do companies benefit from using an external IT company

Answer:

A reputable IT consulting company adds to their collective expertise pool by hiring a highly trained IT experts. Having more than one field of expertise, properly staffed IT consulting company can provide significant advisory and implementation advantages to any small to medium size business, compared to the in-house staff or a single IT expert. The expertise also comes from alignment with various IT Partners, with added ability to bring the best of the technology to the clients.

What kind of contract terms do we offer?

Answer:

Unless our customers specifically request a termed contract we work on a month to month basis, the reason we decided to base our business model on this is to ensure our customers receive the best possible service all the time. Current industry standard 12 month contracts provide IT Companies with opportunities for gaps in service delivery, the trend we have seen is that there is a 3 month service drop in the middle of the contract, with us, this is not an option, if we fail we’re out!

How much will a network assessment cost me?

Answer:

Nothing – we offer our new customers a full network assessment report which includes area’s that require improvement as well as possible future threats.

How customization/adaptable are your managed service plans?

Answer:

We don’t offer packages, the solutions offered to our customers are completely unique, that means that you will never pay for things you dont use, we will only provide our recommendations based on the network assessment we do during the pre-engagement cycle. If you have specific requirements we are happy to build a package for you based on those requirements.

Are onsite calls part of your Managed IT Services Solution?

Answer:

Yes, only if necessary. Once the network assessment has been done we will propose SLA options

Whats included in the Network assessment?

Answer:

The network assessment comprises of the following items:

  • IT Audit – to identify potential issues with current hardware and software.
  • Discussion with key business members to understand current business challenges.
  • Connectivity assessment – identifying bottlenecks and possible problems.
What is the difference between your hosted and onsite solutions

Answer:

A hosted PBX lives in the cloud whereas an onsite PBX is at your office. In our terms, a PBX is no longer the “black box” against the wall that goes click-click-click when a call is made, received or transferred. 3CX is a software based PBX that runs on a Windows server with virtually endless possibilities. If your PBX still goes click-click-click, then call us to help you move to a cost saving, modern solution that will serve your business!

What is the difference between PBX and PABX?

Answer:

In today’s terms, a PBX and PABX is the same thing. PABX stands for “Private Automatic Branch Exchange” and PBX stands for “Private Branch Exchange”. In the early days of telephony, the term PABX was used to refer to an automated PBX. Today (hopefully) all PBXs are automatic! If yours isn’t, now is the time to call us to get you going with the world class 3CX solution!

Do you offer a variety of PBX systems?

Answer:

Nope. We only offer 3CX as a PBX solution. 3CX can do a variety of things, so we decided to make 3CX our focus and be the best at what we do. We are not a “Jack of all trades, master of none” solution provider. We are masters at 3CX. So if you need the best, call us now!